Privacy Policy

PRIVACY POLICY

We collect, use, process and share personal data in accordance with privacy laws to make sure your data protection rights are implemented and enforceable. We integrate various technical and organizational solutions to comply with applicable legislation related to personal data, privacy, and data security in countries where we operate or where the applicable law applies to us. This Privacy Policy sets forth the basic rules and principles by which we process your personal data, and mentions our responsibilities while processing your personal data. We do not intend to collect personal data of children or persons under the age of 18 (eighteen) years old.

Our contact information:

PAK VOYAGER LLC

Address: Business center, Shams Sharjah Media City, po box 515000, Sharjah, United Arab Emirates

Email: customercare@pakvoyager.com 

1. TERMS WE USE AS LEGAL GUIDELINES OF THE PROCESSING

There are some legal bases for the processing of your personal data and we count on them to process your personal data. We use the main three bases to process your personal data: consent and legitimate interest.

Consent - your clear agreement to the processing of your personal data for a specific purpose.

Legitimate Interests - the legal reason why the processing your data is necessary which is based on the legitimate interests or the legitimate interests of a third party, provided those interests are not outweighed by your rights and interests and those interests have a specific purpose, they are necessary, and they are balanced.

Contract - the legal reason for the processing of your personal data necessary for us to perform a contract to which you are a party or in order to take steps at your request prior to entering into a contract.

Some applicable laws may indicate other legal grounds for the processing and when applicable we will count on such grounds.

2. CONSENT RULE AND INTERRELATION WITH OTHER LEGAL GROUNDS

If you have given consent to the processing of your data you can freely withdraw such consent at any time by contacting us.

If you do withdraw your consent, and if we do not have another legal basis for the processing of your data, then we will stop the processing of the personal data and may delete in specific situations, including in case if you request the deletion of your personal data and we are obliged to delete.

If we have another legal basis for the processing of your data, then we may continue to do so, subject to your legal interests and rights.

3. OUR RESPONSIBILITIES

When we process personal data, we have obligations according to the applicable laws. We act as a data controller when we determine the purposes and means of the processing of your personal data. As a data processor, we process personal data on behalf of the controller.

4. RECOMMENDATIONS FOR YOU

You should read this Privacy Policy carefully. We want to make sure that you understand all your rights. It is important for both of us that you maintain your personal data confidential and secure.

5. PROCESSED DATA

We process personal data when you interact with our website http://www.pakvoyager.com (the “Website”), especially when:

- you browse any page of the Website;

- you communicate with us or leave a query;

- you order or use our services;

- you sign-up or login on the Website;

- you subscribe to our newsletters/updates;

- you receive notification from us;

- you leave a review and rate the services;

- we need to share your personal data with the authorized third-parties to provide the services;

- we record your calls for quality assurance;

- you pay for the services;

- we measure the Website’s traffic;

- in cases that do not depend on you but we have a legal basis to collect such data.

We collect the following types of data:

- name;

- avatar;

- phone number;

- birthday;

- any information you voluntarily provide;

- password;

- business name;

- address (city, state, country, zip code);

- email;

- banking details;

- a record;

- copy of your identification documents such as your passport, ID card, driving license or other documents for the provision of the services;

- booking history;

- your wishlist;

- data that identifies you such as your IP address, language, country, browser type, and version, time zone setting, browser plug-in types, some location information about where you might be, operating system and version;

- data on how you use the Website such as your URL clickstreams (the path you take through the Website), page response times, download errors, how long you stay on web pages, what you do on those pages, how often, and other actions;

- other personal data you share with us or personal data that we may legally obtain for our legitimate interests.

The recipients of the collected data are the highest management level of our company.

6. PURPOSES AND LEGAL BASIS FOR THE PROCESSING

We process the data for:

- Providing services. We need to provide services accessible via the Website. Legal basis: Contract; Legitimate Interests.

- Accepting payments and provision of the services. We need to confirm your payment and we have to provide our services. Legal basis: Contract.

- Providing newsletters/offers/updates which may be interesting to you. Legal basis: Consent; Legitimate Interests.

- Registering you as a user or vendor. Legal basis: Contract.

- Quality assurance. Legal basis: Legitimate Interests.

- Keeping the Website running (managing your requests, remembering your settings, hosting and back-end infrastructure). Legal basis: Legitimate Interests.

- Preventing frauds, illegal activity or any violation of the terms or Privacy Policy. We may disable access to the Website, erase or correct personal data in some cases. Legal basis: Legitimate Interests.

- Improving the Website (testing features, interacting with feedback platforms, managing landing pages, heat mapping the Website, traffic optimization, and data analysis and research, including profiling and the use of machine learning and other techniques over your data and in some cases using third parties to do this). Legal basis: Legitimate Interests.

- Customer support (notifying you of any changes to the Website, services, solving issues, any bug fixing). Legal basis: Legitimate Interests.

7. YOUR RIGHTS AS DATA SUBJECT

You can exercise the following rights by contacting us.

You have the right to access information about you, especially:

- the categories of data;

- the purposes of data processing;

- third parties to whom the data disclosed;

- how long the data will be retained and the criteria used to determine that period;

- other rights regarding the use of your data.

You have the right to make us correct any inaccurate personal data about you.

You can object to using your personal data for profiling you or making automated decisions about you. We may use your data to determine whether we should let you know the information that might be relevant to you.

You have the right to the data portability of your data to another service or website. We will give you a copy of your data in a readable format so that you can provide it to another service. If you ask us and it is technically possible, we will directly transfer the data to the other service for you.

You have the right to be “forgotten”. You may ask erasing any personal data about you if it is no longer necessary for us to store the data for purposes of your use of the Website.

You have the right to lodge a complaint regarding the use of your data by us. You can address a complaint to your national regulator.

In the context of the right to access information, we shall provide you with the information within one month of your request unless there is a justified requirement to provide such information faster. This term may be extended according to the applicable law.

8. SECURITY

We have security and organizational measures and procedures to secure the data collected and stored. You acknowledge that no data transmission is guaranteed to be 100% secure and there may be risks. You are responsible for your login information and password. You shall keep them confidential. In case if your privacy has been breached, please contact us immediately.

9. LOCATION OF THE PROCESSING OF PERSONAL DATA AND THIRD-PARTY SERVICE PROVIDERS

The personal data is collected and processed by our companies incorporated in the United Arab Emirates and Pakistan.

The Website contains links to third-party sites. The Privacy Policy does not cover the privacy practices of such third parties. These third parties have their own privacy policies and we do not accept any responsibility or liability for their sites, features or policies. Please read their privacy policies before you submit any data to them.

There are the following third parties:

- hotels, accommodations, tour operators, car rental services, and booking services;

- email service providers to notify you and for direct marketing purposes;

- services for operating processes;

- payment services operators;

- website analytics companies to analyze data and improve our services and the Website;

- advertising companies for marketing purposes;

- social media companies to promote and be present in social media.

10. RETENTION POLICY

We store personal data as long as we need it and the retention practice depends on the type of data we collect, regulatory burden, and how we use the personal data. The retention period is based on criteria that include legally mandated retention periods, pending or potential litigation, intellectual property or ownership rights, contract requirements, operational directives or needs, and historical archiving.

11. COOKIE POLICY

The Website uses cookies or similar technology to collect information about your access to and use of the Website. Cookies are pieces of information that include a unique reference code that we transfer to your device to store and sometimes track information about you. 

A few of the cookies we use last only for the duration of your web session and expire when you close your browser. Other cookies are used to remember you when you return to the Website and will last for longer.

Most browsers automatically accept cookies but, if you prefer, you can change your browser to prevent that. You can prevent the setting of cookies by adjusting the settings on your browser. Alternatively, you may wish to visit https://aboutcookies.org, which contains comprehensive information on how to do this on a wide variety of browsers. Please note, however, that by blocking or deleting cookies you may not be able to take full advantage of the Website.

 

Our cookies will be used for essential (necessary) reasons.

 

The list of cookies we are using:

 

Cookie Name

Source

Type

Expiry

Purpose

XSRF-TOKEN

Website

Essential/ necessary

1 day

Ensures visitor browsing - security by preventing cross-site request forgery. This cookie is essential for the security of the Website and visitor.

booking_core_session

Website

Essential/ necessary

1 day

Stores session

 

12. CALIFORNIA PRIVACY

The California Consumer Privacy Act (“CCPA”) provides Californian residents with specific rights regarding their personal data. When the CCPA is applicable, you may request to disclose some data to you about our collection and use of your personal data over the past 12 (twelve) months. You may ask us to delete personal data collected from you unless there are exceptions. If we sell personal data, you may opt-out of that sale.

We may not discriminate against you for exercising a CCPA right and if you choose to enforce applicable CCPA rights, we shall not charge you different prices or provide you a different quality of the services.

13. CONTACT INFORMATION

If you still have any question or need clarification with regard to our privacy practice, please contact us:

PAK VOYAGER LLC 

Address: Business center, Shams Sharjah Media City, po box 515000, Sharjah, United Arab Emirates

Email: customercare@pakvoyager.com